SaaS-Story in the Making

217: Advanced Remote Environment Tips - with Richard White

June 21, 2022 Matt Wolach
SaaS-Story in the Making
217: Advanced Remote Environment Tips - with Richard White
Show Notes


EPISODE SUMMARY

In this episode of SaaS-Story in the Making, B2B SaaS Sales Coach and host Matt Wolach and Fathom’s founder and CEO, Richard White, talk about remote work, the importance of clear communication, and company growth.

Having managed his former company for 10 years, White learned valuable lessons that helped him start and successfully grow Fathom. Even before Zoom meetings became the norm, he had plenty of experience talking to clients online, which took him so much time in documentation. But today, he turned his experiences at UserVoice into a great platform that can help improve the quality of conversations and meetings internally and externally. 


PODCAST-AT-A-GLANCE

Podcast:
SaaS-Story in the Making

Episode: Episode No. 217, “Advanced Remote Environment Tips – with Richard White”

Host: Matt Wolach, a B2B SaaS sales coach, Entrepreneur, and Investor

Guest: Richard White, CEO at Fathom


TOP TIPS FROM THIS EPISODE

  • Make Sure You Have A Shared Context
  • Question All Synchronous Communication
  • Record Your Meetings

EPISODE HIGHLIGHTS

  • Learning from Looking Back


TOP QUOTES

Richard White

[11:53] “Meetings are great when you want to discuss something once everyone has context. They’re terrible once it’s like we’re using the meeting to get context through it.”

Matt Wolach

[04:42] “Necessity creates that invention and that creation.”

[15:45] “Part of my coaching is, to record your demos. And you can go back and watch. And if you are running a team, make sure your team is recording demos, so you can help them, you can coach them, you can see where the right and wrong is.”