In this industry, the competition is tough. Companies are always finding ways to stand out. One way to do this is to make processes efficient. It would help improve almost all aspects of the business, leading them to achieve their goals. Some may focus on sales or marketing but little did they know that they should also be paying attention to their operations.
In this episode of SaaS-Story in the Making, B2B SaaS Sales Coach and host Matt Wolach and OpsAnalitica’s Founder, Tommy Yionoulis, talk about the importance of operations. Yionoulis has years of experience in hospitality management, people management, and software, which he combined in making OpsAnalitica. He shares crucial lessons and experiences in building his business to help SaaS founders scale theirs.
Podcast: SaaS-Story in the Making
Episode: Episode No. 219, “How Improving Operations Can Make Your Company Stand Out”
Host: Matt Wolach, a B2B SaaS sales coach, Entrepreneur, and Investor
Guest: Tommy Yionoulis, Founder of OpsAnalitica
TOP TIPS FROM THIS EPISODE
[24:42] “They can hold their teams more accountable for doing all the little things that they need to do every day. But more importantly, can identify issues and crowdsource fixes to those issues because they’re collecting all of this data.”
[26:26] “It’s never been a huge, massive problem. It’s all these little death by a thousand-cut problem… And 99% of them have been identified by somebody who already has an issue, just someone didn’t cover it right. And so when you can be ensuring that people are covering off on that stuff. And when you do find a problem, you can identify a crowdsourcing solution and fix it quickly.”
[28:15] “It’s so important to make sure the details are in line.”